Purpose
The Intel® Driver & Support Assistant enables you to scan computing devices for the latest drivers available from Intel. This tool has the main interface hosted on Intel’s support website and provides a more integrated support experience to users. It has an enhanced detection engine to ensure that customers are given complete and accurate information and a scan frequency option to change from a “run-once” tool to a persistent experience that can provide customers with driver updates more quickly.
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- Drivers & Downloads Visit to the above 3. Windows Drivers & Downloads; 6. Windows Server™ 2003 R2. Information on Windows Server™ 2003 R2. ServerView for TX150 S2/TX150 S4/TX200 S2/RX100 S2/RX100 S3/RX200 S2/RX300 S2/RX600 S2/BX620 S2 Note.
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Products supported: Graphics drivers, wireless networking, Intel® SSDs, Intel® NUCs, and Intel® Compute Sticks
Download industry leading disk drive utilities, formatting tools, and data backup management applications. Automatically back up all your important files from your computer to your storage device. View Support Information. Download for Windows Download for Mac.
Issues with upgrading Intel® Driver & Support Assistant to a newer version? Please try our Uninstaller.
Required to install and use utility
- A broadband Internet connection is required to use this utility.
- Operating system requirements for installation: This application installs on Windows 7*, Windows 8*, Windows 8.1*, and Windows® 10.
- We recommend performing a Windows* update to bring your operating system up to date with the latest .NET.
- This application does not support Internet Explorer* browser. We recommend using Chrome*, Firefox*, or Edge* (version 44.17763/18.17763 or newer) browsers.
Instructions for launching
- Uninstall any previous versions (optional).
- Download and save locally on your device.
- Double-click Intel® Driver & Support Assistant Installer.exe file.
- Read and agree to the license terms and conditions
- Select Install.
- Click Launch button; the tray icon will start and automatically opens default browser
What's new in version 21.1.5.2?
- Bug fixes for endless scanning issues
- Improved screen reader compatibility of Installer
- Improved network resiliency
- UI improvements
- General bug fixes and improvements

What's in previous version 20.11.50.9?
- Improved support for Intel® SSD software
- UI improvements
- General bug fixes and improvements
Languages supported: Chinese, English, French, German, Japanese, Italian, Korean, Portuguese (Brazilian), Russian, Spanish, Thai, Vietnamese, Indonesian, Polish and Turkish.
Related topic
If your computer doesn't recognize your connected device, you might see an unknown error or a '0xE' error. If you do, follow these steps and try to connect your device again after each step:
- Make sure that your iOS or iPadOS device is unlocked and on the Home screen.
- Check that you have the latest software on your Mac or Windows PC. If you're using iTunes, make sure you have the latest version.
- Make sure that your device is turned on.
- If you see a Trust this Computer alert, unlock your device and tap Trust.
- Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.*
- Restart your computer.
- Restart your device:
- Try connecting your device to another computer. If you have the same issue on another computer, contact Apple Support.
For more help, follow the steps below for your Mac or Windows PC.
* Learn how to connect iPad Pro (11-inch) or iPad Pro 12.9-inch (3rd generation) to your computer.
If you use a Mac
- Connect your iOS or iPadOS device and make sure that it's unlocked and on the Home screen.
- On your Mac, hold down the Option key, click the Apple menu, and choose System Information or System Report.
- From the list on the left, select USB.
- If you see your iPhone, iPad, or iPod under USB Device Tree, get the latest macOS or install the latest updates. If you don't see your device or still need help, contact Apple Support.
If you use a Windows PC

The steps differ depending on if you downloaded iTunes from the Microsoft Store or from Apple.
If you downloaded iTunes from the Microsoft Store
Follow these steps to reinstall the Apple Mobile Device USB driver:
- Disconnect your device from your computer.
- Unlock your iOS or iPadOS device and go to the Home screen. Then reconnect your device. If iTunes opens, close it.
- Click and hold (or right-click) the Start button, then choose Device Manager.
- Locate and expand the Portable Devices section.
- Look for your connected device (such as Apple iPhone), then right-click on the device name and choose Update driver.
- Select 'Search automatically for updated driver software.'
- After the software installs, go to Settings > Update & Security > Windows Update and verify that no other updates are available.
- Open iTunes.
If you downloaded iTunes from Apple
Follow these steps to reinstall the Apple Mobile Device USB driver:
- Disconnect your device from your computer.
- Unlock your iOS or iPadOS device and go to the Home screen. Then reconnect your device. If iTunes opens, close it.
- Press the Windows and R key on your keyboard to open the Run command.
- In the Run window, enter:
%ProgramFiles%Common FilesAppleMobile Device SupportDrivers
- Click OK.
- Right-click on the
usbaapl64.inf
orusbaapl.inf
file and choose Install.
You might see other files that start withusbaapl64
orusbaapl
. Make sure to install the file that ends in .inf. If you’re not sure which file to install, right-click a blank area in the File Explorer Window, click View, then click Details to find the correct file type. You want to install the Setup Information file. - Disconnect your device from your computer, then restart your computer.
- Reconnect your device and open iTunes.
If your device still isn't recognized
Check Device Manager to see if the Apple Mobile Device USB driver is installed. Follow these steps to open Device Manager:
- Press the Windows and R key on your keyboard to open the Run command.
- In the Run window, enter
devmgmt.msc
, then click OK. Device Manager should open. - Locate and expand the Universal Serial Bus controllers section.
- Look for the Apple Mobile Device USB driver.
If you don't see the Apple Mobile Device USB Driver or you see Unknown Device:

- Connect your device to your computer with a different USB cable.
- Connect your device to a different computer. If you have the same issue on another computer, contact Apple Support.
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If you see the Apple Mobile Device USB driver with an error symbol:
If you see , , or next to the Apple Mobile Device USB driver, follow these steps:
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- Restart the Apple Mobile Device Service.
- Check for and resolve issues with third-party security software, then restart your computer.
- Try to install the
usbaapl64.inf
orusbaapl.inf
file again.
